Thank you for shopping at Dirndl CM. We strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we are happy to assist you with returns and refunds under the following conditions:
1. Return Window
You have 30 days from the date of receiving your order to request a return. After this period, unfortunately, we will not be able to offer a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition that you received it.
- In the original packaging, including tags and labels.
- Free from any damage or alterations.
3. Non-returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Items marked as final sale.
4. How to Return an Item
To initiate a return, please contact us at [email protected] with your order number and details about the item(s) you wish to return. Our customer service team will provide you with instructions on how to proceed with the return.
5. Return Shipping
The customer is responsible for the shipping costs for returning the item(s), except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
6. Refund Process
Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria. If approved, a refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to appear on your account.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the item you would like to receive.
8. Shipping Time
Orders are typically shipped within 5-7 business days. Please note that shipping times may vary depending on your location and other factors outside of our control.
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [email protected].